Cisco IP Communications is a comprehensive system of powerful, enterprise-class solutions - including IP telephony, unified communications, IP video and audio conferencing, and contact center - that is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data). Cisco IP Communications can increase your organization's competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, and enhancing customer loyalty. Cisco IP Interactive Voice Response (IP IVR) - an integral component of the Cisco IP Communications system - provides an open, extensible, and feature-rich foundation for the creation and delivery of IVR applications.